Once you place an order at MySnus.com, you’ll receive a detailed confirmation email sent to your registered address. This email includes all relevant order details. Most orders are packed and dispatched within 24 hours (Monday–Friday) after payment is confirmed.
Items are securely packed in either padded envelopes or durable cardboard boxes depending on your order size. Our packaging minimizes empty space for secure and eco-friendlier shipping.
A shipping confirmation email will be sent once your order has left our warehouse.
Note: No tracking is available with this option. Delivery times are estimates only.
All UPS options include online tracking.
Shipping costs are automatically calculated during checkout based on your delivery method and destination. The final cost is shown before you complete your purchase.
You may be subject to additional customs duties, VAT, or import taxes depending on your country's regulations. These are not included in the product or shipping price and must be paid by the recipient.
As the buyer, you are responsible for understanding and complying with local import laws regarding tobacco and nicotine products. MySnus is not liable for customs delays or seizures and does not issue refunds for such events.
Only orders shipped via UPS include tracking. Postal service shipments do not carry tracking numbers and cannot be traced after dispatch.
Due to the perishable nature of our products, we do not accept returns.
If you receive a damaged or incorrect item, contact us within 10 business days at contact@mysnus.com. We will replace items if the error is due to MySnus. We do not refund or replace products ordered by mistake or damaged in transit beyond our control.
If your order has not yet been shipped, we may be able to cancel or modify it. Please contact us as soon as possible. Once the order status changes to “shipped,” we can no longer make changes.
If no one is available to receive your order, you will receive instructions from the shipping provider to collect your package from a nearby location.
You must be at least 18 years old (or the legal minimum age in your country) to purchase from MySnus.com. Verification is performed at checkout. Some countries may require an “Adult 21” signature upon delivery.
If you have questions about your order or shipping, please contact our customer support.
